The rapid rise of AI is transforming how communication service providers operate and optimize their 5G networks. As RAN and Core become cloud-native and data volumes surge, automation alone is no longer enough. AI-driven operations are evolving toward agentic systems that can reason, collaborate, and act autonomously across OSS, BSS, and IT domains.
This session features leading European CSP Telia, alongside BMC Helix, sharing a real-world journey that began with an award-winning TM Forum Catalyst and evolved into a live deployment in production. Together they’ll explore how AIOps and emerging Agentic AI capabilities are delivering measurable improvements in efficiency, service reliability, and operational resilience — and what it takes to translate innovation from lab to network.
Discussion will explore how intelligent agents and on-prem frameworks can respect data sovereignty, accelerate remediation, and reduce operational workload advancing the goal of automating 80 percent of low-level network tasks.
- Will agentic AI finally close the loop on network autonomy?
- How can open frameworks prevent new forms of lock-in as AI moves deeper into the RAN and Core?
- And what are the most relevant Agentic use cases and what balance should CSPs strike between many lightweight agents and a targeted few driving the most business value?